Refund policy

At SONAL FAB, we want you to be happy with your purchase. If you receive a product that is damaged, defective, incorrect, or has any other eligible issue, you may contact us to request a return or replacement.

Return Eligibility

To be eligible for a return:

The product must be unused and in its original condition.
The product should be returned with its original packaging, tags, and accessories, if applicable.
A return request should be raised within 7 days of delivery.
Products damaged due to improper use, washing, alteration, or handling may not be eligible for return.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible. We may request photographs or videos of the product and packaging to verify the issue.

After verification, we may offer a replacement, exchange, or refund, depending on the situation and product availability.

Refund Policy

Once your returned product is received and inspected, we will inform you about the status of your refund.

If approved, the refund will be processed to the original payment method or through another suitable method, as applicable.

Refund processing time may vary depending on the payment provider or bank.

Non-Returnable Items

Certain products may not be eligible for return due to hygiene, customization, alteration, or other applicable reasons. Such products will be clearly identified where applicable.

Cancellation

Order cancellation requests should be made as soon as possible after placing the order. Once an order has been shipped, cancellation may not be possible.

Return Shipping

If the return is due to receiving a damaged, defective, or incorrect product, SONAL FAB may provide appropriate assistance regarding return shipping.

For returns due to reasons other than a product issue, return shipping charges may be applicable.